FAQ

How much does shipping cost? Shipping is FREE for all of our boxes. 

Do you ship internationally? We do not ship internationally at this time.

How are the boxes shipped? Your items will be carefully wrapped to ensure no damage occurs during shipping and items will be covered with tissue paper. Each box will be shipped inside a shipper box so the gift box will remain in good shape and is able to be reused. 

How long will a box take to be delivered? Once ordered, processing will take 2-5 business days. Once shipped, boxes will be delivered in 2-4 business days. You will be emailed a tracking number once your box has shipped.

*Note: On rare occasions we take personal leave and orders will be delayed. These times will be announced on our website as well as on our social media accounts. 

What if I need my box delivered by a certain date? Please allow up to 10 business days for your box to be shipped and delivered. If you really need a box delivered by a certain date, send us an email at support@hellobooklover.com and we will see if we can help you!

My box says it was delivered but the gift recipient never received it. What should I do? Make sure they double and triple check that the box was not left somewhere nearby, at the front desk, at a neighbor's door, etc. If you are still unable to find the box, please let us know and we will look into the situation for you. We also suggest you contact the carrier and file a claim with them. Unfortunately, this is a rare situation that is usually out of our control, but we will do our best to help you locate the missing box.

What happens if the box is returned to sender? If the box is returned to us due to customer error (most often an incorrect address), we are happy to offer you a refund minus a $7 shipping fee or we can resend your box for an additional $7 shipping fee. Send us an email at support@hellobooklover.com.

What is the Return Policy? All boxes are final sale. 

What happened to the subscriptions Hello Book Lover sold in the past? After careful thought, we decided to discontinue the subscription portion of Hello Book Lover to focus solely on one-time purchase gift boxes.

If you have additional questions please contact us at support@hellobooklover.com